FAQ: About Tour Bookings

1. Do you offer join-in tour or can I join a group?
2. What is private tour?
3. How can I make a tour itinerary?
4. What does your tour cost?
5. I want an independent/private tour, but I do not want to do shopping, can you manage it?
6. Besides your sightseeing tours, do you have any other special tours like trekking, hiking, rafting, horse riding, etc?
7. What methods of payment do you accept?
8. How can I pay the balance?
9. Why is the money you charged to my credit card more than that you claimed to me?
10. What is your cancellation policy?

ATT Answers:

1. Do you offer join-in tour or can I join a group?

Right now we only operate private tours in Tibet. There is no group to join in. You may check our website in the near future. If you do not wan to travel alone, you may invite people to join you by posting messages on some travel forums.

2. What is private tour?

Private tour means that you will have a tailor-made tour itinerary, a private vehicle, a driver and a guide. During the tour, there will be no other tourists with you, but only your family members, or close friends.

3. How can I make a tour itinerary?

You can choose the pre-made Tibet tour itinerary from our website and send your requirement to us. We will have our travel advisor help you with the further discussion. You can also pop up your own itinerary but have to consult our advisor to see if your proposition is feasible and doable.

4. What does your tour cost?

Tour cost varies because tour itinerary might be different, group size might be different, and also many other aspects might affect the tour cost, like travel time, hotel standard.

5. I want an independent/private tour, but I do not want to do shopping, can you manage it?

Yes, we can manage that. We offer high quality of the ground service including shopping. But if you do not like shopping, we assure you that you are not led to any shops. But it is our guides' responsibility to show you the essence of local product (specialties). If you are not interested in any products at all, please specify this point with your travel advisor when making a reservation.

6. Besides your sightseeing tours, do you have any other special tours like trekking, hiking, rafting, horse riding, etc?

Yes, we do provide all the above special tours you mentioned, and the mixture of different kinds. We offer the trekking tour, long time adventure tour, hiking during the sightseeing tour, and even rafting. As for the rafting, we have two kinds, one is mild for elder people and you can see the view that you cannot see in the sightseeing tour. The other kind is the exciting rafting which will cost a few hours covering 30 km. By the way, if you want to do trekking tour, it needs at least 8 days plus the sightseeing tour in cities or monasteries. During the trekking, you will have yaks and yak man, a chef to serve you besides our guide.

7. What methods of payment do you accept?

We accept major three ways of payment,

1). Wire transfer [we will send you our company bank account info via email];
2). Credit card [we will send you a credit card authorization letter via email];
3). Paypal [we will send you the Paypal payment link via email].

8. How can I pay the balance?

You can pay the balance either by cash or by credit card upon your arrival in Lhasa.

9. Why is the money you charged to my credit card more than that you claimed to me?

The rules of Tibet (China) Government do not allow us to charge in foreign currencies. Credit card payments charged in CNY (RMB) are based upon the prevailing rates in China. Your card issuing bank will debit you in local currency and Access Tibet Tour will have no control on the rate of conversion used by your card company. The result is that the amount charged from your credit card might be slightly different from the amount on the credit card authorization form.

10. What is your cancellation policy?

Please refer to https://www.accesstibettour.com/terms.html

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FAQ: About Tour Bookings

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